Customer Support - Trà Đông Sơn - Thương hiệu trà có chất lượng tốt nhất
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Phương Thức Đặt Hàng

1. Order by Phone

To order by phone, please follow these steps:

– Look up information and product code you need via Website www.dongsontea.com
– Call the phone number

Hotline: 0903.650.999 (Tp HCM) – 091 266 1973 (Hà Nội) to order.

Please provide us with the following information:

+ Product name and product code, quantity required
+ Ship address: Home, company, …
+Recipient’s name, Contact phone number

+ Payment methods

2. Order via website:

To order via the website, Please follow these steps:

• Step 1: Access to the Website http://www.dongsontea.com

• Step 2: You select the product through the product catalog system

• Step 3: When selecting “Order”, the product you have just selected will be transferred and remembered in the cart. In the View and update cart step, you can update the quantity of goods to buy, delete ((check the box and click “update order“)), or add products to the cart when clicking “Continue shopping”, the system will automatically return to the display of products and continue as • Step 2:

• Step 4: If you decide to order, select “Fill out the order form“. The system will display the information page and address of the buyer. After filling valid information. Please click “Send Order” to send your order to Dongsontea.com

After receiving your order dongsontea.com

will contact and deliver to you within 24 hours in the city (Except for the external circumstances: traffic jams, storms, etc …).

Problems arise with your order

Unable to order online or wait a long time without seeing the seller contact again. : The order information is wrong

Order information is the information you provide when ordering online on http://dongsontea.com/ . If your information is wrong, it is missing. . . our Customer Service department will not be able to contact you so that we can ship your order.

Over twenty-four hours after order but no response has been received, please proceed to order again and attention to filling information, or you can also call the Hotline: 0903650999 or 0909177469 for help.

Note: Your order must be valued over one million, we will deliver goods in the city for free.
3. You can buy directly at the following locations:

In Ho Chi Minh City:

Address: 108 Tran Huy Lieu, Ward 15, Phu Nhuan Dist. HCM   (view map)
TEL: 08-6271 7339/0903 650 999 Ms Hieu

In Hanoi:

Address: 169 Nghi Tam, Tay Ho, Hanoi City      (view map)
Tel : 04-3732 6070/ hotline : 091 266 1973
Fax : 08-3718 6339

Phương Thức Thanh Toán

Shipping cost is calculated based on the courier price list of Viettel, VNPT or other shipping companies.

Phương Thức Vận Chuyển

Trà Đông Sơn giao hàng MIỄN PHÍ trong phạm nội  thành phố Hà Nội & Hồ Chí Minh đối với đơn hàng từ 1.000.000 VNĐ cho tất cả các sản phẩm.

Ghi chú: Việc tính phí sẽ do đơn giá cụ thể của từng đơn hàng. Hãng vận chuyển được Trà Đông sơn lựa chọn dựa trên tiêu chí: chuyên nghiệp, giá phù hợp và nhanh chóng hoặc do Quý khách hàng lựa chọn

Thời gian giao hàng:

Dù bạn ở đâu: miền Bắc, miền Trung hay miền Nam, bạn cũng có thể đặt hàng từ chúng tôi và nhận sản phẩm ngay tại nhà hoặc văn phòng của bạn.

Lưu ý: Thời gian trên là thời gian chúng tôi dự kiến. Thời gian giao hàng chính thức có thể sớm hơn hoặc trễ hơn tùy theo một số điều kiện bất khả kháng.

Phương Thức Bảo Hành

Product Warranty Policy to ensure peace of mind for customers when buying products at Dong Son tea. Depending on the specific product, the warranty period will be specified when introducing the product.

Product warranty is to fix failures and technical problems caused by manufacturers’ faults.

Conditions apply warranty policy

  • Products still in the warranty period is calculated from the date of delivery or stated on the Warranty Card
  • Products must be intact, complete accessories, warranty stamps …

  • Have a purchase invoice of Dong Son tea

These cases are not warranted

  • Product has expired the warranty period stated on the Warranty Card or Warranty Warranty Card.
  • Warranty seals are torn, broken, or modified
  • Warranty Card does not specify code and date of purchase
  • The codes on the machine and the Coupon are not identical or could not be identified for any reason

  • The product is damaged due to improper use of the user manual
  • The product is damaged by mechanical impact dropping, breaking, impacting, scratching, dented, damp, rusty, watery.
  • Products have signs of damage caused by rodents or insects or caused by fires or natural disasters

Phương Thức Đổi Trả Sản Phẩm

Return Product Policy to ensure peace of mind for customers when buying products at  Dong son tea.

Within three days from the date of purchase, if the product has a technical problem or has a manufacturing defect, the customer is allowed to exchange a new product or return the product and receive a full refund of the payment without paying any fee

Conditions 

* Products are bought at Dong Son tea

*Products notified have administrate “Product Return Policy”

Conditions return product

* Within three days from the day the customer receives the goods (according to the invoice)

*The goods received are not formally defective (scratched, dented, yellowed, broken …)

* Receiving goods must ensure adequate packaging, protective covers … (except for cases where the packaging is PVC film)

* Goods must be accompanied with all the accompanying documents such as purchase invoice, warranty card, catalog …

* Goods received must ensure full accessories, gifts (if any) …

*In case the customer used the gift, the customer must pay the value of the gift when issuing the promotion.

Referendum for returning products

Customers call to notify the Customer Service Center of Dong Son tea follow the hotline 0903,650,999 and bring the purchased product to Dong Son tea office at:

– 108 Tran Huy Lieu, Ward 15, Phu Nhuan District, HCMC

– 169 Nghi Tam, Tay Ho, Hanoi

*Dong Son tea will exchange new products or refund money to customers immediately after checking the goods (under Product Return Conditions) and performing product return procedures.

*For customers in areas other Ho Chi Minh City, customers call to notify the Customer Service Center of Dong Son tea on hotline 0903,650,999 and send the product with all documents, documents … by courier with your email address and mobile phone number (specify the email address and phone number in the order ).

Dong Son Tea will conduct product inspection (under Product Return and Exchange Conditions) and return product procedures.

*In case of exchanging new products, Dong Son tea will deliver new products to customers via courier (free of charge).

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